1. Information We Collect
We collect and process the following information:
1.1 Video Footage/Live View
We collect video, audio (if enabled), and related surveillance data captured through security cameras installed at customer locations. Video footage/live view access is stored for as long as needed to fulfill operational, security, or compliance purposes.
1.2 Customer Information
We do not collect additional personal information beyond what is necessary for service setup (e.g., service location and contact information voluntarily provided by the customer).
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2. Purpose of Data Collection
RAPTORZi processes and retains video footage for the following purposes:
• Providing security-camera surveillance services
• Ensuring system functionality, reliability, and customer satisfaction
• Verifying service performance and addressing customer inquiries
• Enhancing system quality and operational effectiveness
• Complying with applicable legal and regulatory obligations
We reserve the right to monitor customer footage strictly for customer satisfaction, quality assurance, and service-related purposes.
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3. Data Storage and Retention
Video footage/Live view access is stored for as long as needed, based on:
• Customer service requirements
• Operational needs
• Legal or regulatory obligations
• Investigative or security reasons
Storage and live view may be conducted on secure local systems or secure cloud-based environments as applicable.
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4. Third-Party Service Providers
RAPTORZi may engage trusted third-party vendors for:
• Storage and infrastructure support
• System maintenance
• Technical operations
Third parties are contractually required to maintain the confidentiality and security of any data they handle on our behalf.
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5. Access to Video Footage/Live View
Access to customer video footage and live view is strictly limited to:
• Authorized RAPTORZi personnel
• Approved third-party service providers (if necessary for operations)
• The customer or authorized representatives
Internal access is granted only for legitimate business purposes, including monitoring for customer satisfaction.
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6. Disclosure to Law Enforcement
We may disclose video footage or related data:
• In response to lawful requests
• When required by subpoena, warrant, court order, or applicable law
• When necessary to protect the safety, rights, or property of customers or the public
We do not share footage with law enforcement unless legally required or deemed necessary under applicable law.
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7. Customer Rights
Customers may request:
• Access to available footage within the retention period
• Clarification of how their data is stored or used
• Deletion of footage (subject to legal obligations and service limitations)
Requests can be made through RAPTORZi’s customer support contacts.
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8. Security Measures
We implement industry-standard and commercially reasonable safeguards to protect all stored footage and operational data, including:
• Controlled access systems
• Encryption where applicable
• Regular security audits
• Personnel confidentiality requirements
However, no security method is entirely immune from risks. RAPTORZi cannot guarantee absolute security.
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9. Changes to This Privacy Policy
RAPTORZi may update or modify this Privacy Policy at any time. Changes will become effective upon posting on our official website.
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10. Contact Information
For privacy-related questions, concerns, or requests, please contact:
RAPTORZi
New York City, New York
551-751-0150
www.RAPTORZi.com